Customer Service & Computer Application Training (Must have a valid Wisconsin Driver's License)
Program
Summary
The Customer Service Industry is one of the fastest growing business sectors in Milwaukee and with
that there is a demand for employees with customer service skills and training. This
program is set up to teach customer service and computer skills to unemployed
people in the Milwaukee community.
This
program not only provides these students with valuable customer service skills, but also
allows them access to the economic mainstream. In addition, it also provides employers
with much needed, qualified customer service personnel.
Program Information
Thanks to support from Ameritech, Esperanza Unida, Inc. has developed a 12-week Customer
Service Training course that teaches participants the fundamentals of customer
service including word processing, sales skills, interpersonal skills, conflict resolution methods, and
documentation techniques.
Course Description (10-weeks, Monday
through Friday, 8am to 12pm)
Students spend four hours each day in a classroom learning the specific skills required
for the Customer Service Field. They progress through a series of verbal and written
tests. Students are then integrated into mock customer service situations, from basic
product and service requests to hostile customer complaint scenarios.
The training enables individuals to provide accurate product and service information,
handle customer objections, use complaint negotiation skills, tactfully explain policies,
along with other customer satisfaction techniques (internal and external) and sales skill components.
Students
also learn and practice on the following computer programs: Windows 98, Microsoft Word
2000,
Access 2000, and Excel 2000.
Contact Information
If you are interested in enrolling in the Customer Service Training Program or would like
more information, please contact our Student Coordinator (414) 671-0251.